Cakes By Monica

Reviews about Cakes By Monica

• 1 / 5

  By KC K
  I can't really say much about the cake because we didn't even try cakes. The problem was that my mother, my bridesmaid, and I had an appointment with Monica to test cakes and discuss designs, but Monica decided to ignore us for longer than we could deal with. This was an appointment for which I was annoying, and probably 'bridezilla-y', about being on time for because I hate when I'm late and try to respect other people's time (particularly those whose businesses are appointment based, i.e. hair stylists, dentists). Anyway, yeah, not being late for an appointment with Monica was my goal - especially after my conversation with her setting up the appointment where she felt inclined to tell me that her days book up fast and it's very hard to schedule with her without a little notice and planning. Got it, Monica, you're super popular, which is why I wanted to try your cake. That being said, Monica does not share the same opinion as me about other people's time as she disregarded my group for nearly a half hour of our scheduled appointment. We watched her continue to serve her client's from the appointment before us with nary a glance or nod in our direction, acknowledging our existence. My mother is not a woman to give people more than 15 minutes of her time without some sort of apology or recognition of their tardiness. I asked her to wait a tad longer but the last straw was when Monica got up from her appointment, and instead of moving to our table, decided to leave the room.
  The unfortunate thing is that Monica could have done several things that would have made us wait longer for her services.... but she didn't. In fact, when she followed us out to my mother's car once we walked out, she blamed her prior customers rather than taking responsibility. She actually said "Sorry they just kept TALKING." That, to me, is not a good business strategy. I should've listened to my friend who decided to use Monica and described her as unreliable and flaky and also shared that Monica tried to blame her for several of the issues that arose with her own cake.
  
  I've literally never reviewed anything before today, but my mom is right, my time is just as important as the next person's. If she's not going to let me have control of my time for a simple cake testing, what else will I lose out on before the wedding? I'm a pretty laid-back, passive person and were it not for my mom, I might still be sitting waiting for Monica, hours later, but truly, we drove 45 minutes from my town for appointment, the least she could've done, is take the five steps over to our table and say "Hey, sorry this appointment is running late, let me finish up and I will be right with you." That would have satisfied me and appeased my mother. I had heard pretty good things about the quality of these cakes, but I'd rather not deal with someone like that for a cake. I will go elsewhere and get a cake I love and wont have to feel like my time and effort is not important. Or like I owe it to them to sit and wait for them.
  
  I know this review will have little to no effect on business, but I do hope Monica reads this and maybe changes her approach to customer service because both my and my friend's experience is now enough to not recommend her to any of our friends (and leave a 1-star review describing why I hate it, which like I said I normally don't take the time for). Wedding cakes are available everywhere, folks, so I advise you give your business to someone who knows how to treat customers.
  December 14, 2016
• 5 / 5

  By Survivor 1
  Always love this place! The ONLY place in Vermillion worth stopping. Better than any place in the Sioux land area including Sioux Falls!!
  September 06, 2016
• 4 / 5

  By Hot Sauce Queen
  I had my 14th birthday party here last year! Your food is absolutely amazing! I love the cupcakes! I hope I can go there again soon!
  June 28, 2016